To start off a year of learning, I created a Growth Mindset mini course. I chose growth mindset to prepare employees for engaging in upcoming training.  I created an ILVT course that I also taught as well as a "lite" version that I added to Workday for asynchronous learning.

Based on data from our 2024 needs assessment as well as meetings with various stakeholders within the organization, it was determined that training on ownership and accountability was needed throughout the organization. I have developed several variations of the training, including the following options:

• Ownership and Accountability for Employees (with scenarios modified for each department) - in-person and ILVT

• Ownership and Accountability for Managers - ILVT

• Ownership and Accountability Lite - Asynchronous (for drivers)

The example course provided is for use as an ILVT session.

Please download and open in PowerPoint for the best viewing experience. Also, you may scroll through the slides, but some functionality is lost when not in presentation mode. This was used for ILVT sessions, and the questions were presented as polls in teams. 

Alternately, you can view the asynchronous course that I uploaded to our LMS. This is a smaller version that we used with our drivers.

The manager of our customer service department asked me to create a brief training addressing effective communication as a client account specialist. I created a short learning course based on the manager's input and real life situations that he wanted included in the training.